About the role: Aftersales Customer Advisor (EVHC Specialist)- Southport
Here at Halliwell Jones Ltd we have an exciting opportunity for a Aftersales Customer Advisor (EVHC Specialist). The position is located at our Southport Centre consisting of Aftersales and BMW and MINI Sales.
What we can offer you
- 22 days holiday plus bank holidays AND your birthday off!
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
Your Responsibilities
- To ensure the accurate and efficient processing of completed Vehicle Health Checks within the set timescales.
- To exceed customer expectations in their aftersales experience with us.
- Updating customers with progress on their vehicle as well as ensuring authorisation for additional work and making follow-up calls.
- Liaising with Sales, Workshop and Parts departments to keep track of vehicle progress and ensuring customer vehicles are ready on time.
What we're looking for
- Proven ability to effectively sell additional products or services.
- Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
- Familiarity with manufacturer repair times and industry standards.
- Well organised and proactive with excellent written and verbal communication skills.
- Previous experience in a customer facing environment is essential.
- A flexible team player who is always ready to go the extra mile.
This is an incredible opportunity to join a family-based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts. If you have the knowledge and experience in a corporate industry and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.
