About the role: Aftersales Manager- North Wales
Here at Halliwell Jones (North Wales) Ltd we have an exciting opportunity for an Aftersales Manager. The position is located at our North Wales Centre which is a fantastic facility consisting of a recently modernised Aftersales Centre and BMW and MINI Sales. We provide ongoing training and development together with great career progression opportunities.
What we can offer you
- 22 days holiday plus bank holidays AND your birthday off!
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Specialist training with BMW UK
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
Your Responsibilities
- To ensure the department provides the best possible service to the customers and achieves agreed profits and retention levels.
- To organise, direct and control the activities of the Service and Parts Department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
- To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.
What we're looking for
- Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.
- Possess a track record of high achievement within the aftersales/service arena.
- Able to fully exploit all opportunities available.
- Ability to work alongside a strong company management team is essential.
- Possess good judgement and ability to act with discretion, diplomacy and tact.
- Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
- Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
- A commitment to maintain standards of performance of the service team through effective coaching and performance management.
- An enthusiastic, dynamic and team orientated personality that offers help and support to others.
- Willingness to learn and develop and keep up-to-date with complex/ technical/product information.
- Ability to work weekends and bank holidays.
- Thorough knowledge of computer applications (MS Office, Drive).
This is an incredible opportunity to join a family-based business that offers the chance to work with a prestige brand. Other benefits include great staff discounts and life assurance. If you have the knowledge and experience in a corporate industry and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.
