About the role: Electronic Vehicle Health Check Specialist- Southport
Here at Halliwell Jones Ltd we are looking for an outstanding administrator who keeps the customer at the heart of what we do. If that is you, then we have an exciting opportunity for an EVHC Specialist/VHC Specialist. The position is located at our Southport Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales.
Motor Industry experience is not essential but would be helpful. Do you have an eye for detail, are you excellent at both organising and prioritising your tasks as well as have the ability to take ownership of queries from start to finish then this might be the role for you.
What we can offer you
- 22 days holiday plus bank holidays AND your birthday off!
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
Your Responsibilities
- To ensure the accurate and efficient processing of completed Vehicle Health Checks by linking with our workshop technicians.
- To ensure all identified Safety and Advisory work is priced accurately and in a timely manner.
- To ensure all customers are contacted to gain authority where work has been reported in a timely manner.
- To contact the customer through their choice of communication channels i.e. Telephone, BMW APP, WhatsApp, email, etc
- To explain to the customer all identified work, prioritise and load red work authorised into the workshop on the day, all declined amber work should be pre-booked back into the workshop around the predicted timeframe.
- To utilise all, provided systems to support the selling process.
- To ensure the accurate recording of reasons for declined work.
What we're looking for
- Proven ability to effectively sell additional products or services.
- Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Confidence in promoting safety items and convincing customers of their benefits.
- Efficiently manage time to handle multiple VHCs and customer interactions.
- Ability to address customer concerns and find effective solutions
This is an incredible opportunity to join a family-based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts and life assurance. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, 130 Manchester Road, Wilmslow, SK9 2LE.
