About the role: KIA Service Advisor- Southport
Here at Halliwell Jones KIA we have an exciting opportunity for a Service Advisor. The position is located at Southport.
What we can offer you
- 22 days holiday plus bank holidays AND your birthday off!
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
Your Responsibilities
- To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
- To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
- To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
- Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
- Explain and Issue the customer with the Vehicle Health Check report.
What we're looking for
- Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
- An outstanding attitude and passion for customer service.
- Passion for KIA products and technology.
- Strong interpersonal and presentation skills.
- Ability to work autonomously.
- An enthusiastic, dynamic and team orientated personality
- Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
- Strong organisational and prioritisation skills.
- Team player that offers help and support to others.
- Thorough knowledge of computer applications (MS Office, Drive)
This is an incredible opportunity to join a family based business that offers both a competitive salary and the chance to work with a prestige brand. Other benefits include great staff discounts. If you have the knowledge and experience in a corporate industry and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.
